Our shopping cart calculates your shipping cost based on weight and shipping zone. In addition to ground shipping options, expedited shipment methods are available and those rates will show as available shipping options that you may select as you checkout. We will always provide the total costs before you checkout. Always make certain you provide correct shipping address and zip codes as undeliverable shipments will incur additional shipping fees.
Note: Some items cannot be expedited due to a product's size, weight, or vendor constraints.
Selecting 1-day or 2-day shipping will ensure that your order arrives as quickly as possible. It is important to note that 1-Day and 2-Day refer to the amount of business days it takes for the package to arrive after it ships out from our warehouse, not the amount of time it takes after you have placed the order.
Orders with either of these methods selected that are received by 1pm EST, Monday-Friday will ship the same day.
Please note that there is no weekend delivery or pickup service for our 1-Day or 2-Day delivery options.
Orders shipped using the Standard Delivery method will arrive 1-6 business days after the order has been shipped. Please review the following chart for estimated delivery times to your particular area.
Large items or shipments must ship via freight by truck from our dock to you. The costs for freight are included in the item cost. For certain locations, there will be an additional charge added to freight costs. Areas affected by these surcharges are Northern California, Oregon and Washington state as well as metropolitan areas of New York and Boston. You may contact us prior to placing your order to inquire about these additional costs or we will contact you after your order is placed if a surcharge is required. We ship all freight pre-paid, outside delivery, without tailgate service to provide the most affordable rates. Delivery can be residential or commercial. Upgrades such as tailgate service, inside delivery and other upgrades to our quoted freight delivery services are available at additional costs. Upon purchase we will email you a freight declaration form to provide further explanation and procedures of motor freight deliveries.
UPS and US Postal Service have partnered with us to coordinate the delivery of your purchases as quickly as possible. Upon shipment, we will email you a notification that will include tracking information for your parcel. You may also CLICK HERE to check your order status and package tracking.
Due to D.O.T. regulations, certain hazardous materials that we carry may be limited to certain methods of transportation. Examples of these items may include but are not limited to compressed gases, aerosols, CO2 charger cartridges, N2O charger cartridges, butane and other fuel refills. In most cases, these items may only ship via ground methods of transportation. This excludes all expedited methods and USPS services. If you choose a shipping method that does not comply with applicable laws, we will downgrade the method in order to safely transport your order to you.
For ease of shopping, we aim to offer free standard shipping on all products. Our Free Shipping Policy applies only to domestic ground delivery to a physical address in the contiguous United States. Free shipping promotions are not valid for Hawaii, Alaska, P.O. Boxes, APO, PPO, US protectorates or International shipments. Select product exceptions apply which do not receive the free shipping promotion. Add items to your cart for a more accurate estimated shipping cost. Cart totals will be updated accordingly during the checkout process. Our regular shipping rates will apply for any excluded region or product.
In the event you return or exchange an item purchased under a free shipping offer, we will deduct the actual shipping cost of your original order from your refund. Our free shipping offer may end without notice and is not valid for products from our family of other websites unless those items are listed in the BIGkitchen categories. BIGkitchen reserves the right to reject any order at any time and for any reason.